When will my child's gallery be ready to view?
Within approximately two to three weeks from the end of photo week, your online gallery will be ready to view.
How do I order?
An information sheet with your unique passcode and order due date will be given to you by your kindergarten or creche, approximately two to three weeks after the end of photo week. Please note that in the event of school holidays, this time period may be greater.
Where do I find my password?
Your unique password will be displayed on the bottom left hand corner of your information sheet.
What do I do if I lose my information sheet & password?
Please contact us and we will email you with your password details.
How long will it take to receive my order?
Please allow up to 4 weeks from your order due date for delivery of your items. Delivery times may vary during school holiday periods.
Purchases including digital downloads will be advised by email when their gallery is ready to download. Please visit our FAQ section on downloads for more information.
There is an item missing from my order, who do I contact?
Please contact us detailing the missing item and we will get back to you as soon as possible.
I placed my order after the order due date, where will it be delivered?
Orders placed after the order due date will be delivered to the shipping address entered with your order details. Late orders will be charged a $10 postage and handling fee at time of checkout.
I placed a late order, can I collect it from you?
Unfortuantely we can not arrange personal collection of your order.
Why must I create an account to complete my order?
By creating an account, you are providing us with a point of contact should we need to get in touch with you about your order. It is also a requirement for those purchasing packages including digital downloads.
Please note that we do not share your personal information with anyone.
Your personal information will only be used by Little Red Photography in relation to your order and will not be used for any marketing purposes.
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